How to Open an Account

Opening an Account
To establish service with the City of Callaway, citizens should:

  • Come in person to Callaway City Hall at 6601 E. Hwy 22.
  • Present your valid Photo ID, Military, State issued or Passport.
  • Present a copy of your signed lease agreement, proof of purchase or realtors’ contract with homeowner.
  • We accept Cash, Check, Money Order, or Credit / Debit Cards for the deposit listed below:                                   

The deposit amount does not include a non-refundable account charge of $40. 

Same day connections are offered, but not guaranteed, from 8:00am to 3:00pm Monday through Friday, not including holidays.

NOTE: When the meter is turned on, if there is water running, the tech will turn the meter back off. It will remain unlocked so that you may turn it on. If the tech is required to make another service call to turn on the meter, a $10.00 reconnection charge must be paid prior to tech being sent out.

Temporary Service
Temporary service can be established by the property owner, a property’s management company, or those authorized by the owner. Temporary service may be established for a period of time not to exceed 7 days for the purpose of cleaning, constructing, inspecting, appraising, or renovating a property while vacant. In lieu of a deposit, a non-refundable fee must be paid prior to service. The non-refundable fee for temporary service will include 1,000 gallons of water and sewer usage and one collection day for solid waste (solid waste applies to residential dwelling within city limits only).

In order to start temporary service, a Temporary Service (PDF) application must be completed, and a valid photo ID of applicant must be provided to City Hall. This can be done in person, by mail, or email.